WE REGULARLY RECEIVE QUESTIONS FROM OUR CUSTOMERS, HERE IS THE MOST FREQUENT LIST:
WHAT ARE YOUR PAYMENT METHODS?
Currently we have various means of payment such as:
I WOULD LIKE TO CANCEL MY ORDER, IS IT POSSIBLE?
Yes, you have 48 hours from the time your order has been placed.
Just email us and we'll cancel your order and refund you within 30 days.
MY ORDER IS MISSING, WHERE ARE THEY?
We have several suppliers, when you place your order, each supplier is responsible for sending their product. It is therefore possible that you will receive several packages even if you have only placed one order.
If you order 5 different items, you may therefore receive 5 different packages which will arrive at different times (some faster, others slower).
On the other hand, if you order the same product 3 times, they will all be in the same package.
DO YOU SHIP ABROAD?
Absolutely, we can send your orders to all over the world. However, free delivery is only valid for France. If you would like us to ship your purchase outside of France, email us and we'll let you know about any additional costs.
HOW TO CONTACT YOU?
If you have any questions that are not listed on this FAQ page, you can write to us at OUR ADDRESS our customer service will make every effort to answer you within 24 hours.
CHANGES, RETURNS AND REFUNDS
Change (before receipt)
- I changed my mind about my article, what should I do?
If you've changed your mind about your order, send us an email indicating the item to be changed and we'll take care of it. Please note that any order change must be made within 2 hours of the initial purchase, you will not incur any additional costs.
- Can I change my item after receiving the confirmation by email?
Unfortunately no. All items that have been confirmed by email are final and cannot be changed, you will need to make a product return.
- What if my product is defective?
In the event of a defective product, you have the option of receiving the same product or simply getting a refund after returning the defective one.
- I don't like my item, can I return it?
Items purchased and paid for in installments cannot be returned or refunded.
Exceptionally, if a manufacturing defect on the product ordered is proven, the consumer customer is requested to return the entire order within 7 days of receipt of the order in order to benefit from a credit note.
Change (after receipt)
- Can I return the item and exchange it?
Provided that the returned item is in perfect condition, exchanges are possible. Send us an email and we'll take care of the rest. The costs of the return are at your expense, however the costs of the new shipment will not be charged to you.
- How long do refunds take?
Refunds can take up to 30 business days, depending on the payment system chosen during purchase.
- I still haven't received my refund?
Please notify us immediately by email if you have not received it after 30 working days.
REFUNDS AND CANCELLATIONS
-What is your refund policy ?
All items purchased may be refunded, subject to management appreciation and approval, subject to the following conditions:
Return requests are accepted within 15 working days of delivery.
All items must be returned in their original condition, complete with all parts and tags.
Damaged / defective / incomplete products cannot be exchanged.
The cancellation of an order can be made before it is shipped, however the management reserves the right to refuse any cancellation of the items if the request is made more than 5 hours after the initial purchase.
The return costs are the responsibility of the buyer, unless the product is defective.
The management reserves the right to refuse any return and / or refund and each case is subject to the sole decision of the company.
The company will not be responsible for any errors in the shipping addresses provided by the customer and will be subject to the return of the product before receiving a refund.
Any change of address is subject to the prior approval of management and orders shipped and / or complete are no longer modifiable.